FAQs
Frequently Asked Questions (FAQs)
1. Delivery Locations
We deliver nationwide across Nigeria.
Lagos: Fast local delivery
Outside Lagos: Nationwide shipping available
Delivery fees vary based on your location.
2. Delivery Time
Estimated delivery timeline:
Lagos: 1–3 working days
Outside Lagos: 2–5 working days
Delivery may take slightly longer during:
Public holidays
High order periods
Logistics delays
We will always keep you updated.
3. Order Processing Time
All orders are processed within 24 hours after payment confirmation.
Once processed, your order will be shipped immediately.
4. Tracking Your Order
You will receive updates via:
WhatsApp
SMS or phone call
You can also contact us anytime to track your order.
📞 +2348107103277
5. Delivery Issues
If you experience any delivery delay or issue, contact us immediately and we will resolve it quickly.
💳 Payment Policy
We accept the following payment methods:
Bank transfer
Pay on delivery (available for selected locations/products)
Other secure payment options on checkout
All payments must be confirmed before order processing (except pay on delivery).
For payment help, contact:
📱 +2348107103277
🔁 Refund & Return Policy
1. Return Eligibility
You may request a return or replacement if:
You received a wrong item
Item is damaged or defective
Item is missing from order
You must report within 24 hours after delivery.
2. How to Request a Return
Send on WhatsApp:
Order name
Picture/video of item
Issue explanation
📲 +2348107103277
Our team will review and respond quickly.
3. Refund Conditions
Refunds may be approved if:
Item is unavailable after payment
Wrong item delivered and replacement unavailable
Order cancelled before shipping
Approved refunds are processed within 2–5 working days.
4. Non-Returnable Items
We do not accept returns for:
Used items
Items damaged by customer
Change of mind after delivery
Please confirm product details before ordering.
Customer Support Policy
Our support team is available to assist you with:
Orders
Payments
Delivery
Complaints
Enquiries
📱 Phone/WhatsApp: +2348107103277
⏰ Working Hours: Monday – Saturday (9am – 8pm)
We aim to respond fast and resolve all issues professionally.
