FAQs

Shop Smarter. Save Time. Get Everything You Need in One Place.

At Online Assist, we’re redefining what it means to shop online — by combining convenience, trust, and affordability in one place. We believe in helping you shop smarter, not harder.

At Online Assist, we make online shopping effortless and reliable. Whether you’re looking for the latest gadgets, fashion essentials, home appliances, or everyday items, our goal is simple — to help you find everything you need quickly, safely, and affordably.

What is Online Assist?

Online Assist is an all-in-one online shopping platform where you can order a wide range of products — from electronics and fashion to home essentials, beauty products, and more — all from trusted sellers, with fast delivery and secure payments.

How long does delivery take?

Delivery usually takes 1–5 business days depending on your location and the product ordered. We’ll always send you a tracking link once your order is shipped. Online Assist delivers to all major cities and towns across Nigeria (and expanding to other regions soon).

What payment methods do you accept?

We accept debit/credit cards, bank transfers, and secure online payment gateways. Cash-on-delivery may be available in select locations. All transactions are processed through encrypted and secure payment systems — we never store or share your card details.

How do I return a product?

Don’t worry! Contact our support team within 48 hours of delivery, and we’ll arrange a replacement or full refund once we confirm the issue.

How can I contact Online Assist support?

You can reach us through:

📧 Email: support@onlineassist.com
💬 Live Chat: Available on the website during business hours
☎️ Phone: +234 810 710 3277

Our support team is available Monday – Saturday, 9 AM to 8 PM (WAT).

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