Over the sink dish and cutlery rack with cover

Delivery Policy

Welcome to OnlineAssist.store. This Shipping & Return Policy outlines how we handle order processing, delivery, and product returns for our customers. Please read it carefully before placing your order.

1. Order Processing

All orders placed on OnlineAssist.store are processed within 1–3 business days after payment confirmation.
If there is a delay due to stock availability or supplier issues, we will contact you by email or phone to provide an update.

2. Shipping and Delivery

We deliver orders across Nigeria and selected international locations.

• Delivery within Lagos: Typically 1–3 business days after dispatch
• Delivery outside Lagos: 3–7 business days, depending on location and courier service
• International delivery: Delivery times vary by destination (usually 7–14 business days)

Customers will receive tracking information via email or SMS once the order has been shipped.
Delivery timelines are estimates and may be affected by logistics delays, weather, or unforeseen events.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location, package weight, and selected courier service.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

4. Incorrect or Incomplete Address

Please ensure your shipping details are correct before completing your purchase.
If an incorrect or incomplete address causes a delivery failure, the customer will be responsible for any reshipping fees.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this number to track your package through the courier’s tracking portal.

6. Returns and Exchanges

We do not accept returns and exchanges.