10 piece Granite pot or cookware set. DS

Description

The image displays a Signature 10-piece square granite die-cast cookware set. This non-stick pot set is designed for durability and efficiency, featuring a modern aesthetic that includes square-shaped pots and matching glass lids.

Delivery Policy

Welcome to OnlineAssist.store. This Shipping & Return Policy outlines how we handle order processing, delivery, and product returns for our customers. Please read it carefully before placing your order.

1. Order Processing

All orders placed on OnlineAssist.store are processed within 1–3 business days after payment confirmation.
If there is a delay due to stock availability or supplier issues, we will contact you by email or phone to provide an update.

2. Shipping and Delivery

We deliver orders across Nigeria and selected international locations.

• Delivery within Lagos: Typically 1–3 business days after dispatch
• Delivery outside Lagos: 3–7 business days, depending on location and courier service
• International delivery: Delivery times vary by destination (usually 7–14 business days)

Customers will receive tracking information via email or SMS once the order has been shipped.
Delivery timelines are estimates and may be affected by logistics delays, weather, or unforeseen events.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location, package weight, and selected courier service.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

4. Incorrect or Incomplete Address

Please ensure your shipping details are correct before completing your purchase.
If an incorrect or incomplete address causes a delivery failure, the customer will be responsible for any reshipping fees.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this number to track your package through the courier’s tracking portal.

6. Returns and Exchanges

We accept returns and exchanges under the following conditions:

• The item must be unused, unworn, and in its original packaging
• A return request must be made within 7 days of receiving the item
• The customer must provide proof of purchase (order confirmation or receipt)

To request a return, please contact us at support@onlineassist.store with your order number and reason for return.

7. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or product type. These include:

• Undergarments or personal care items
• Digital or downloadable products
• Clearance or sale items (unless defective)

8. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees and handling charges are non-refundable, except in cases where we sent the wrong or defective item.

9. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review your claim and arrange a replacement or refund if the issue is confirmed.

10. Cancellation Policy

Orders can only be canceled before they are processed or shipped.
Once an order has been dispatched, it can no longer be canceled but may be eligible for return under our return policy.

11. Contact Us

If you have any questions or need help with your order, please contact our support team:

Online Assist
Lagos, Nigeria
📧 support@onlineassist.store
📞 +234 810 710 3277